Privacy Policy

Balance Bikes is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that's all.
We will never sell your personal information to a 3rd party. Your personal details will not be sold, exchanged, or disclosed unless required by law. Personal information collected by us may only be disclosed to third parties to whom we contract out specialised functions (including payment processing organisations, and our technology service providers). If we do disclose personal information to third party contractors under outsourcing or contracting arrangements, we take steps to ensure that those contractors:
are required to keep such information confidential; and
are authorised only to use personal information in order to provide the services or to perform the functions required by us.
Balance Bikes uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Balance Bikes only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
We collect personal information that you have voluntarily provided and that is specifically related to our business to process your order or understanding our customers better – for example your feedback on products available on this website.
Only Balance Bikes staff that need to have access to personal information have access. All our staff is aware of our privacy commitments and the importance of following them. We operate a clear ‘opt in’ subscription policy for email communication. All new customers must specifically give us their email address and be aware we will email details regarding any Balance Bikes orders and marketing or communication material. Any person, customer or partner may permanently ‘opt out’ at any time. We will not send them email newsletters or other marketing related messages again.